Citizens of Humanity wants you to be completely satisfied with your purchase. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund within 14 days of your receipt of the merchandise.
Defective or unworn merchandise must be returned within 14 days of your receipt of the merchandise for a refund only. Returned merchandise must be returned new and unused with all original tags still attached. Merchandise that has been altered or tailored in any manner cannot be returned.
Only merchandise purchased from www.citizensofhumanity.co.uk will be accepted for returns. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased.
Due to Covid-19, our logistics and return process have changed. Please contact us within 14 days from receipt at the following address for instructions and free return label
Please be aware that your return may take longer to process than usual due to COVID-19 challenges. Thank you for your understanding.
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.